Frequently asked questions
Everything you want to know about Uniformd, we’re here to answer! If you don’t see your question here, drop us a line on our Contact page.
How do I sign up to Uniformd?
We can get you up and running on the platform in a matter of minutes once we have the following information and documentation from you:
- Signed Terms of Service
- Organisation’s logo, preferably as a PNG file
- Full name and address of the organisation
- Name and email address of the person/s who will be running the system for the organisation
To get started, just submit the required documents and details here: Sign Up
Alternatively, you can email them to info@uniformd.co.uk
If you would like to talk through the sign-up process please email info@uniformd.co.uk or schedule a demo here
How much time does it take to set up my Uniformd shop?
Once you have received the donations from your community, depending on the size of your catalogue, you can be set up and launched in a matter of hours. Once set up, active users report that it typically averages out at just a few minutes a day to fulfil orders and maintain the catalogue, but it is up to you how frequently you want to use the platform. It is designed to fit with your workload – some schools use it just half-termly; others, daily.
Can we sell items other than uniform on the platform?
Yes! Whilst the platform is geared towards uniform there are additional categories so that you can expand your offering to other non-uniform donations such as sports equipment, toys and books.
Can we give away items for free or use it to list lost property?
Yes! You can list items and lost property at £0 for parents to claim.
How do I promote our Uniformd shop?
We recommend that you actively use your school social media channels and/or email newsletters to spread the word about your Uniformd shop. Simply share the website link and QR code that we will send you, include it in your newsletters, on social media and on your website.
We frequently share marketing ideas and images for you to use – free of charge.
How do funds reach our organisation?
Uniformd will manage and receive the payments on behalf of the organisation. On a monthly basis we will transfer all funds, less any commission and transaction fees, to the organisation along with an itemised report of all transactions.
Can PTAs and similar voluntary groups set up Uniformd?
Yes! We have several fundraising committees, Friends of Schools and PTAs who independently run their school’s Uniformd shop.
How do refunds work?
As this is a fundraising initiative, many organisations choose not to offer refunds since the transaction fee on the original purchase will still apply (but no commission will be taken). However, if you do wish to offer a refund, simply click the refund button in the back-office and the refund will be automatically credited back to the buyer.
What does it cost to use the platform?
Sign up is free, there are no joining or cancellation fees and no subscriptions.
Items purchased: transaction fee 1.9% plus a 25p flat fee, and 10% commission fee.
Tickets and events: transaction fee 1.9% plus a 25p flat fee, and 5% commission fee.
Monetary donations: transaction fee 1.9% plus a 25p flat fee, no commission fee.
Zero price items: No transaction fee, no commission fee.
Fees are inclusive of applicable taxes.
When do we receive the funds?
Payments will be made directly into your organisation’s bank account each month for the previous month’s sales. Financial reports can be downloaded directly from the platform.
What are the cancellation terms?
You can cancel at any time without penalty or cost to you.
Do you have a privacy policy?
You can read our privacy policy here.
What personal data do you hold on the platform?
Who do I contact if I have a problem with the platform?
During normal business hours our support desk will be ready and waiting to help you with any problems you may have. Please email info@uniformd.co.uk
